Yesterday afternoon the phone rang. I was in the middle of procrastinating (the last couple of days, despite my positive attitude have been hard) and I picked up.
-Hi, I'm calling from your Internet service XYZ. We actually have a problem in upgrading the speed of your line. We should check it. Do you have 15 minutes?
-OK, what should I do?
-Check this and that.....
So I did it. This person was quite rough and when we arrived to the modem cable:
-Do you use the cable we sent you?
-Yes.
-Are you sure?
-Yes
-How long is the cable you are using now?
-About 50 to 70 cm.
-What the hell is that in feet?
-I don't know, I use the metric system.
-Well, then IT IS NOT OUR cable, it's too long! Our must be a max. of 6 feet.
-And how much is 6 feet in cm?
-I don't know, but this isn't the cable from the company! (getting a rude attitude)
-Excuse me? This is your cable, but let me double check the box, just in case.
(pause: I am checking the box while saying very loud: some people can be rude on the phone!)
I came back and told him so:
-Yes, it is the good cable, and by the way, my computer converts cm into feet: 6 feet is 183 cm, which I think it can be good for you to know.
-I don't have time to get into this kind of details.
-????????? Hey, I am just saying that if my cable is 50 to 70 cm that means it is less than 183 (you moron, I tough!) and for you professionally it would be good to know the conversion.
-Well, ................ let's move on, now you have to do this.
-OK, but do you mind being a little nicer here? You are almost rude.
-Oumph, from what I can see I don't think the problem is solved. I will have to send you someone.
-Well, I don't have any problem with the speed of my Internet connection, but why not. Tomorrow after 10 would it be possible?
-Our men have shifts from 8 to 12, so it can't be after 10.
-I am not at home at 8, why don't you put on the schedule just after 10, so we are sure that I'll be home.
-Listen, our shifts in the morning are 8 to 12, if it's not OK then you'll need to find another moment.
(at this point I was boiling and to the point of exploding)
-I don't have another moment, what kind of customer service is this?, and by the way, you ARE rude.
-Then it's nothing. Bye.
The guy almost hanged up on me!!!!!!!!!!!!!!!
I never called the company and never asked for anything and now they are calling me to have this kind of conversations??????????
WTF??????????????????
Being pissed off as I was, I called back the company (which is also my phone company) and complained about that with a very nice customer's representative who seemed to be as overwhelmed as I was. She said she was sorry two hundreds times in the name of the company. I told her that it was not her fault but I definitely wanted my complaint to be investigated and this person to be taught how to deal with customers.
After I calmed down, I talked to Husband. I was already feeling like a complete idiot, then Husband asked me if I had the name or the phone number of the person who contacted me. I had to admit I didn't take that down. And that was my fault, and I know I should have asked. When the phone rang, I was totally in the middle of something else and I didn't think about it. I doubted that could have been a sort of phishing phone call because I was not asked anything personal (that would have alerted me right away) and we focused on the modem, etc,.
In any case, that was the worst phone call EVER!